• All our jewellery is handmade once you place an order with us. Please allow us 1-2 weeks to craft and prepare your unique piece. We take pride in our craftsmanship, and this processing time ensures that each item meets our high standards before being shipped.

  • Once your order has been crafted and is ready to be shipped, we will send you a notification via email. This email will include relevant tracking information, allowing you to track your package's journey until it reaches your doorstep.

  • We offer standard shipping to all UK addresses. The estimated delivery time for standard shipping is typically within 2-4 days from the date of shipment notification. Please note that delivery times may vary based on your location and any unforeseen circumstances beyond our control, such as customs delays or adverse weather conditions.

  • International orders are shipped with DHL courier, please allow 1-2 weeks for delivery, though it is usually quicker.

  • To track your order, please use the tracking number provided in the shipment notification email. If you encounter any issues or have questions regarding your order's status, please don't hesitate to reach out to our customer support team at info@virhue.com We will be happy to assist you.

  • If you need to make any modifications to your order, such as changing the shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to accommodate modifications.

    We value your satisfaction and aim to provide you with a seamless shopping experience. If you have any further questions or concerns regarding our shipping policy, please do not hesitate to get in touch with us. We appreciate your support and look forward to crafting a beautiful piece of jewellery for you.

SHIPPING

  • We accept returns for products that have experienced manufacturing defects or have arrived in a damaged condition within the first 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.

  • If you believe that your product qualifies for a return due to a manufacturing defect or damage within the first 30 days, please contact our customer support team at info@virhue.com Provide us with your order details, a description of the issue, and any supporting photographs, if applicable. Our team will guide you through the returns process.

  • Once we receive your return request, we will assess the situation and may require additional information or evidence to validate the claim. In some cases, we may request that you return the item to us for further inspection. We will provide you with clear instructions on how to proceed.

  • If your return is approved, we offer the following resolution options: a. Refund: We will refund the full purchase price of the item, including any applicable shipping charges, back to the original payment method used during the purchase. b. Replacement: We will send you a new, identical item to replace the defective or damaged one at no additional cost.

  • In the case of eligible returns, you will need to cover the cost of return shipping. Please ensure that the item is securely packaged to prevent any further damage during transit.

  • We understand the importance of a timely resolution. Once your return is approved, we will initiate the refund or dispatch the replacement item as soon as possible. The time it takes for the refund to reflect in your account or for the replacement to reach you may vary depending on your location and the original payment method used.

  • Please note that due to hygiene and safety reasons, we do not accept returns for earrings, unless they are faulty or damaged upon arrival.

  • If you have any further questions or concerns regarding our returns policy or need assistance with a return, please contact our customer support team at info@virhue.com. We are here to help and ensure your satisfaction.

    We are committed to providing you with exceptional jewellery pieces. In the rare event of a manufacturing defect or damage within the first 30 days, we will do our best to resolve the issue promptly and to your satisfaction. Thank you for choosing us, and we appreciate your understanding of our returns policy.

RETURNS